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- Troubleshoot
- The Campaign/Widget doesn't show on my Shop
Once a Campaign was saved, you should be able to see it live immediately. Here are the common reasons why you can’t:
- Max views were reached – Every plan has a maximum limit of widget views. In order to get a higher limit, first login, and then goto the Plans section and choose a plan with a higher limit.
- No Products to present/ feed is empty- Some feeds, are based on user interaction in the shop. Examples:
- Recently Viewed – If the visitor didn’t view enough product pages, the widget will not appear as the feed is empty.
- The theme was changed- follow the below steps:
- Log in, and go to Settings.
- Disable the service and click “Save”.
- Enable the service and click “Save”.
In about 2 minutes, you should be able to see your campaigns live.
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